FAQ
Reach out to alpha swindon carz through any of the contact methods below, and we’ll ensure you receive prompt and professional assistance.
What areas do you cover?
We provide private hire services throughout Swindon and surrounding areas, including nearby towns and villages. For long-distance bookings or specific locations, feel free to contact us directly.
How do I book a private hire vehicle?
You can book a vehicle through our website or by calling us directly. Simply provide your journey details, and we’ll take care of the rest.
Can I pre-book a ride in advance?
Yes, we encourage pre-bookings to ensure availability, especially for airport transfers or during peak hours.
Do you provide airport transfers?
Absolutely! We offer reliable airport transfer services to and from all major UK airports. Let us know your flight details, and we’ll ensure a timely and stress-free journey.
What types of vehicles do you offer?
All our vehicles are hybrid estate cars, combining spacious comfort with eco-friendly performance. As part of our commitment to sustainability and corporate social responsibility, we use hybrid cars to reduce our environmental impact while ensuring your journey is comfortable and reliable.
Are your vehicles wheelchair accessible?
Unfortunately, our vehicles are not wheelchair accessible at this time. However, we are committed to accommodating your special needs wherever possible. Please contact us directly to discuss your requirements, and we will do our best to assist or guide you to suitable services.
How much will my journey cost?
The cost depends on the distance, vehicle type, and any additional requirements. You can get an instant quote on our website or contact us for a price estimate.
How can I pay for my ride?
We accept both cash and card payments (except American Express). For Business accounts, we also offer invoicing options.
Do you provide child seats?
Unfortunately, we do not provide child seats. We kindly request that passengers bring their own child seats to ensure compliance with safety regulations.
Can I cancel or modify my booking?
Yes, we understand that plans can change. We accept booking cancellations and amendments for your convenience. Please notify us as soon as possible to make the necessary adjustments.
Are your drivers licensed and insured?
Yes, all our drivers are fully licensed by Swindon Borough Council and insured for private hire services.
Can I request a specific driver?
If you have a preferred driver, let us know, and we’ll do our best to accommodate your request, subject to availability.
Is smoking or eating allowed in your vehicles?
No, smoking is strictly prohibited in all our vehicles, and we ask passengers to refrain from eating to maintain cleanliness.
Do you offer business or account services?
Yes, we provide tailored services for businesses, including monthly invoicing and priority booking. Contact us to set up a business account.
What safety measures do you have in place?
Our vehicles are regularly maintained and sanitized. Additionally, our drivers are DBS-checked and trained to provide safe, professional service.
How can I contact you?
You can reach us via phone, email, or by filling out the contact form on our website. Our customer service team is available to assist you with any queries.
